Worldwide customer service

Comprehensive support with many options

Consulting, Analysis, Planning

System engineering is our focus

With us, you don’t just buy products. We develop and plan on the basis of structured analyses, evaluate all parameters. Your requirements are the measure of our work. The result is an individual complete solution, which we bring to the start quickly and efficiently.

Commissioning

Our expertise safeguards your investment

By deploying our experienced service technicians, we can ensure, on request, that your new solution is properly installed and commissioned according to the latest standards – including rigorous functional tests. Of course, we also train your personnel in operation.

Hotline, Download & Co.

Our website as an information hub

Malfunction, emergency, faulty operation, questions? Then contact our service hotline with confidence by phone or request form. Or consult our Renewable-FAQ first. In the download center you will find a lot of product information and software upgrades.

Repair service

Inhouse and on site

Fast repair service requires short distances. Alpha and Outback Energy has service centers around the world that also stock the most important spare parts. If necessary, the technician will come to you or your customer directly. You can reach us via the service hotline. Or send us a request form.

Battery service

Extend functional life

Inadequate maintenance and extreme operating conditions shorten the life of key components in power systems. Our battery service ensures the right settings for optimal utilization – including tests such as discharge or impedance testing.

Maintenance

Long runtimes, lower costs

Our systems run for up to 20 years, provided they are “looked after”. Individual critical components have to be replaced from time to time – fans, capacitors or printed circuit boards are among them. These are sensible individual investments that delay high total replacement costs for years.

Our Service

Alpha and Outback Energy leverages its vast experience in power supply and conversion systems to provide a comprehensive service offering.

We support all phases of the product lifecycle with our global service. How deep we go, you decide!

To the RMA form

Power interruption? Not an option!

Maximize the reliability, safety and security of your system with perfect care and maintenance.

Regular service and component replacement will add years to the life of your system. Whether indoors or under extreme outdoor conditions.

Recommended by experts

We are happy to advise you when it comes to modernizing your plant with innovative new technology components.

Based on our expertise, you will always keep your power supply solution state of the art.

Safety for machines, plants, and processes Power Solutions from Alpha and Outback Energy

EFFICIENT, DURABLE AND RELIABLE